Gary Burke would like you to share what a few of our clients are saying...

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 From:Felix Bassoon

Sent: January-03-10 11:30 AM
To: 'Gary Burke'
Subject: Letter of Appreciation

 Our house was destroyed by a fire In May 2008. Burke’s Restoration was initially hired by our insurance company to retrieve our memorabilia after the fire. Burkes Restoration was also the company chosen to dismantle the house almost completely to its foundation. When it came to rebuild, we had three restoration companies to choose from, all recommended by our insurance company. After interviewing the companies and checking their references, we chose Burke’s Restoration. It was the best choice we could have made! The work done by them was superb. Our house was beautiful before, but now it is even better. The quality of workmanship was exceptional.  We were able to select all the materials that went into the house making it a truly custom built home!  We are especially thankful to Munro, our foreman, who was always the consummate professional and the work that he produced was outstanding. We also want to thank Nick, Joseph, Will, Norman, John and Barry for the excellent work that they did in rebuilding our home.  Nick and Joseph were a constant during the reframing of the house and they worked very hard.  John and Barry worked tirelessly on our dry wall and produced wonderful results. Will was a master with his painting skills and Norm produced all of our great built-ins in our closets.  We would also like to thank Colleen and Pat for the exceptional job they did on salvaging many of our keepsakes which were irreplaceable. It was a wonderful surprise when we moved back in the house to receive all our memorabilia, including the contents of over 250 photo albums, all cleaned, restored and organized. 

 The house has been completed for just over two months now and we are still marvelling at what a spectacular new home we now have. We are grateful to Gary Burke and his dedicated team of craftsmen for their spectacular workmanship!  We have no hesitation in recommending Burke’s Restoration.

 

Betty Sleeth and Felix Bassoon

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December 17, 2009

Burke’s Restoration Inc. 17817 Leslie Street, Unit 21 Newmarket, ON L3Y 8C6

Dear Gary:

Acknowledging good service is a rare but welcome opportunity. This story began when our basement flooded – the gas water heater ruptured – and quickly filled the basement with water that was 4” deep in some areas. The walls and insulation were badly damaged and quickly developed mold. Because I did not decide whether or not to file an insurance claim (vs dealing directly with Direct Energy) for over a week, Randy Broadworth inherited a more situation that was more complex than it should have been.

I believe that it is the practices and behaviours of personnel that determine whether a project is successful, beginning with the leader. Randy Broadworth led this effort and he put me at ease right away, laid out the process and schedule, engaged his crew, and then delivered. I really appreciated Randy’s brief stops to check on things. It gave me assurance that his team was very much concerned about customer service and a successful work effort.

I also want to compliment the ‘crew’ for their commitment to excellence. Both Keith Brown and Barry Crowder obviously had extensive experience and showed personal pride in the finished product. I especially appreciated Barry Crowder and his efficient, meticulous, high-quality work. He arrived early every day and promptly set to work getting my basement back into shape. He’s very diligent and obviously loves his work – I don’t think he likes to take breaks. Needless to say, I didn’t have to worry about the outcome of the work effort.

Randy, and his crew, far exceeded my expectations in every way – they demonstrated the utmost concern for our needs, and exhibited a high-level of professionalism and expediency that resulted in some really nice work. If – or perhaps better stated – when, I require professional contracting services I will not hesitate to give you a call.

Sincerely,

Robert P. Smith

Markham, On.

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Sent: September-29-09 9:15 AM

To: clarkeburke@rogers.com

Subject: Thanks

Dear Clarke,

Thank you for all your help and guidance through out the repair process of our bathroom.your expert knowledge is something we can count on.

I also wish to thank Andrew and his team for the fine work they did. Andrew's workmanship is excellent ,John and Dennis and Mike's work are also very good.

Thank you

Grace Chang

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Sent: Monday, September 28, 2009 9:05 AM
To: Mark Komar
Subject: RE: - REPAIRS -

  Hi Mark,

Everything looks great!  My husband said that the roof looks great, the match was perfect, you can’t tell the difference between the old and new.  The eves trough and down pipes also look great.  We are very pleased with the work, thank you!

  Sincerely,

Margaret Bettencourt

The Cartwright Group Ltd

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Attention: Burkes Restorations
cc: Randy

Sept 2, 2009


 
I would like to send this note of thank you. I am completely satisfied with all the work, attention to detail and the time it took to complete everything.
 
When I first noticed the water and odour in my basement and made my call to CAA insurance, I was a bit apprehensive of the outcome. Although from that initial phone call and the follow up from there on, all my worries were quickly put to rest.
 
Randy: From when you first came out and assessed the water damage you were very professional and helpful with all my concerns and questions. I explained to you my unique situation currently going on here at home and you were compassionate and caring to help with those needs. I am so grateful you quickly removed all the damaged carpet and walls. You did a great job sealing everything off and you did it quickly and with no mess. But what really eased my mind was when you stayed an extra hour to help me when the City of Vaughan water department came out. I appreciate that you stayed longer than you had to and re arranged your schedule to do so. You went above and beyond to assist me.
 
Looking at my new basement I have to say how pleased I am. The paint, the carpet and the drywall look amazing. Rocco "the painter" was quite the character. I enjoyed having him here everyday. He was such a pleasant funny man. I could truly see he really enjoyed his profession. He was clean, considerate of our space and home and very helpful. I have to admit, I have had my home painted in the past, but this was the first time I did not have to go clean up after the "painter". Rocco did such an amazing job cleaning up after himself and not leaving any residue behind. He took such great pride in his work. 
 
I would also like to thank Holland Landing Carpets, from Chris up to the installers. They were very quick, clean and did an amazing job with the installation. Everything looks fabulous.
 
I am most happy that we met our projections date of August 28, 2009. It went smoothly and without any problems. That is by far the most important concern I had from the beginning.
 
Randy, knowing my son's medical condition and my own health issues and surgery, you met all the target dates and you followed up every step of the way. You kept me in the loop and informed me of who was coming into our home and how long it would take to complete the project. It was nice coming home after my surgery knowing everything was completed.
 
Peace of mind! That is exactly what you gave me.

Thank you again and hopefully I will never have to go through this again but if I do, Burkes restoration and your team will be the first I request.
 
Regards,

Maria and Toni Lombardo

 

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Aug 26, 2009

Hello Gary:

Through my insurance company, I recently engaged your firm to make repairs to my house because of extensive water damage. I just wanted to drop you a note to let you know how pleased I am with the work all your folks have done, and in particular, the great job that Scott McGroarty did in leading the project and the team.

In the past, my experience with home builders, renovation firms and trades people has not been particularly positive.  I have found them to be generally unreliable and their work lacking in quality.  Unfortunately, overpromising and under-delivering seemed to be the standard.  Not surprisingly, without knowing your firm or its reputation, I was naturally expecting more of the same. But with Burkes, I am very happy to tell you that my experience with him was the exact opposite.  Right from day one, Scott was on top of the job.  He called me in advance of the project to co-ordinate timing and logistics for his people.  He told me when he would be at my house and sure enough, he was there.  In the days that followed, if he was caught in traffic, he called to let me know he would be a bit late and when he would be there (and he was).  I was never left wondering if someone was going to show up or not.  Each day, he would tell me what he was going to do and then he would call at the end of day to confirm that what he said he was going to happen actually happened.  In addition, it quickly became apparent to me that he would do even more than what he promised, which actually put the project ahead of schedule (which I have never ever experienced before). When he needed something or a decision from me, he gave me enough lead time so that I never felt pressured or concerned that my decision making process would hold up the repairs.

As for the quality of the work, my sense is that Burkes Restoration  has very high standards and I am completely confident the work the team have done is top notch. So much so, in fact, that I am sure my house is in even better shape now than before the water damage.  

To say that I am impressed with your firm and, in particular with Scott, is an understatement.  I have already told countless friends and family about my experience and I would recommend Burke’s Restoration without hesitation.  I certainly intend on writing a letter to my insurance company to let them know what a great job your firm did and how happy I am with the process and the results.

Thanks again for making a bad situation better and for restoring my faith in the home repair and renovation industry.

Regards

Paul Cunningham
Senior Director
CIBC Client Offer Management & Development 

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Sent: Aug 13, 2009 5:26 PM

Dear Clarke,

I am writing to you regarding Mike DiMartino and Jan Majkutewicz. Both gentlemen completed the demolition and restoration work at my residence, after an unfortunate flood.

I would like to commend both gentlemen on their professionalism during the period of restoration to my home. Both were very knowledgeable of their craft, considerate, compassionate, clean, and respectful of my property.

They both did a phenomenal job in completing the restoration within a reasonable time frame. It was a pleasure working with them during this period of time, and I am very pleased with the outcome.

Lastly, the work of Mike and Jan was outstanding, as both were the most professional and clean tradesmen I have ever dealt with. I would recommend Burke's Contracting to all friends and family, and request that these gentlemen be personally thanked by you, on my behalf.

Regards,

William Dewson

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Sent:  July 9, 2009 12:29 PM
To:dean@burkesrestoration.com
Subject: Thank you!

July 9, 2009

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June 14, 2009

Hi Gary, we just wanted to send you a quick note to say thanks for the work your team did on our bathroom renovation. Doug deserves a big thanks for the excellent work that he did and managing to accommodate the many requests from us as we moved through the renovation. He took the time to explain what he was doing and also made sure we were aware of any deviations that needed to be made due to unknown's. Thankfully those were very few. When we asked him to add an additional receptacle after he had replaced some of the drywall, he did it without a second thought. He knew what he was doing and did everything in a very professional manner.

We also wanted to thank Gary who came in after the majority of work was completed (on a miserable snowy day) and cleaned the hall carpets to perfection. We'll have to arrange for Gary's return to clean some of our other carpets that previously needed cleaning. Pam's already talking about renovating our other bathroom upstairs.

I thought I would include some before, during and after pictures so you could see the great transformation. We're very pleased and will be sure to mention Burkes to any of our friends that are considering a renovation or need someone to handle some insurance work.

(See attached file: Bathroom Reno by Burkes.pdf)

Thanks _____________________________________________ J.Scott McCabe -------------------------------------------------------------------------------------- June 5, 2009 My husband and I should like to commend your restoration team (in particular, Glenn and Allan) in doing such a great job in repairing the damage caused to our ceilings. Not only was the repair work really well done but each evening the area was thoroughly cleaned (and accessible) which enabled us to maintain our day-to-day activities. The problem with the ceilings was very unfortunate but the restoration team were extremely pleasant and courteous which made the whole experience much less disruptive. Thank you. Alison and Ron Balneaves --------------------------------------------------------------------------------------------------------------------- May 30, 2009 To Gary Burke:   I basically want to convey to you that I recently had some heavy work completed at my home as a result of flood.  Simon was my contractor and he sent Jim L, Greg S and Glen G to do the job.  I am extremely pleased with the outcome.  The guys (which includes Simon) conducted themselves so professionally and dilligently.  Talk about reliability and excellent workmanship from all the guys.  I would highly recommend your company to anyone and wanted to thank you personally.  Please inform Jim L, Greg S and Glen G of my appreciation and can you please acknowledge receipt of this e-mail.  Thanks again.   Sincerely,     llena Bisgould ------------------------------------------------------------------------------------------------

May 3, 2009

 

To Burke’s Restoration

 

We just wanted to write a quick note to say thank you for the work that you did on restoring our basement.  When our basement flooded we were not pleased that we would have to go through the hassle of redoing our basement, but your employees made all the difference in our experience.  Your guys were professional, courteous and always keep us well informed of all ongoing work.   We are completely satisfied with our basement and agree that it looks better than before.  The workmanship is top notch and we can definitely see the difference now.  Thank you for all your hard work, we would definitely recommend you anytime.

 

Yours Sincerely

 

Danny and Helen Bucci

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April 15, 2009

 

 

Dear Gary:

 

Re Water Damage –

 

I would like to take this opportunity to thank you and your staff for the excellent job they did on my home.  As you are aware I had a water damage claim resultant from the water softener in my basement rupturing.  This caused damage to the majority of the basement area, including the area where I work.

 

On the date of the loss, I contacted Clarke Burke, of your Toronto office.  This was an extremely busy time for the insurance industry and contractors specifically due to the extremely wet summer we experienced last year.  Clarke arranged for Gary Selman to attend and assist me with the emergency clean up.  Gary worked with me for two days and was courteous, helpful and extremely professional.

 

Dean Bye was assigned to my claim and attended my home with an independent adjuster to inspect the damage and prepare an estimate.

 

I delayed the work until approximately January, 2009.  I worked with Dean Bye, my estimator who handled my claim with “kit gloves”.    I decided to do some additional work and install a basement apartment.  Dean worked hard to prepare a plan and assure me that the necessary repairs would go smoothly and that Burke’s was here to help me.

 

Dean followed up on a regular basis,  ALWAYS returned my phone calls and kept me informed.  Dean made the process much less stressful than I had anticipated.  He is always professional, courteous and most accommodating.  Dean shows that he truly cares about the customer and is willing to do whatever it takes to get the job done.

   

No detail was too small and he always, always followed up.  Good customer service is very rare today, and I am very grateful to Dean for the way in which he handled my claim and dealt with me.

 

I very much appreciate being treated “like family” and will always be grateful for that.

 

The staff that worked in my home included John Mackintosh,Brad Vanword, and Kyle Heon the majority of the time.  There were a number of other staff that also did an excellent job.  These three men were in my house for approximately 1-1/2 months each and every day of the week.  They were always courteous, polite and did an excellent job.  I never worried that I had strangers in my home and grew very fond of each of them.  They always helped whenever they could and often went above and beyond their duties.

 

John Mackintosh is an excellent tradesman, he is hard working, level headed and articulate.  He is an asset to your firm and did a wonderful job!  I appreciate how lucky I was to have had a licensed carpenter work in my home.

 

Kyle Heon was always upbeat, hardworking and extremely helpful.  My 82 year old Mother lives with me and I never had to worry about leaving her alone in the house with the staff from Burke’s.

 

Brad Vanword, did an excellent job, went over and above the call of duty and I realize how lucky I was to have a licensed Electrician with his Masters working on my home.  He was always willing to help.  Brad is a huge asset to your firm and I am thrilled with the work done in my home. 

 

I am confident that the work done by all of your staff was top notch.  I realize how lucky I was to have had the “cream of the crop”  working in my home and coordinating the project.  I thank you very much for that.

 

Being in the insurance industry, we know how traumatizing a claim can be. Your staff made the entire experience a pleasant one and I will always be grateful to Burke’s for that.

 

I am thrilled with the workmanship, follow up and general caring and concern of your staff.

 

Good customer service is difficult to come by today, but your staff clearly know what it is all about!

 

Gary , thank you so much for making this experience an excellent one.  Please convey my thanks to all your staff for their hard work and dedication.  I will not hesitate to recommend your firm in the future.

 

Sincerely,

 

 

Susan Lebskin

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April 2, 2009

Dear Tony and the entire Burke’s crew,

When we were making our decision whether or not to go with Burke's we visited your website and read the many glowing testimonials. At the time we thought they were a bit “over the top” and wondered if they had been written by relatives and friends. Cynical us! It wasn’t long before we realized that if anything, they had been too modest in their praise. And now the story… We were at our cottage in Quebec just starting to settle in for some relaxing time. It was 11:30 on a Sunday night in July when the phone rang. On the other end of the line was the person who checks our house for us and she was hysterical and in great distress—she had come by to check the house and had been greeted by water pouring out the front door and running down from the ceiling, down the stairs and soaking floors. Adrian talked her through turning off the main water shutoff, and with the help a friendly neighbour who was on his front porch who came over to help, she calmed down. After a bit more checking, we asked her to lock up and she left. It was now midnight and after Adrian got in the car and left for the 7 hour drive to Toronto I immediately phoned and talked to our insurance company.

  By Monday afternoon Tony was on site inspecting the damage and determining what needed to be done to help us. By Tuesday morning a crew of workers was dispatched to our house and work was underway. The initial assessment was done by the insurance company and Burke's was on the scene. Tony, who would become our cheerleader and supporter over the next months organized the initial demolition and removal of carpets and ruined items. As almost 70% of the house had been seriously affected, it was going to be a massive job. Huge fans and dehumidifiers appeared. A 40 ft. dumpster that had been delivered to our driveway also quickly began to fill. 

  Soon another wonderful crew was on site to inventory and pack up thousands of books and household items and to help us throw away everything that couldn’t be saved. A storage cube for salvageable items was delivered to the driveway to join the dumpster. We were in shock and everyone connected to the clean up operation seemed to have been trained to deal calmly and patiently with people in our situation. Once the emergency clean up and demolition was completed we had to decide who we wanted to do the restoration work. We did meet with several contractors who would have been able to start the job sooner but after dealing with Burke's we realized that none of them even came close in terms of professionalism, communication, or skill. By the time the restoration work started we had lived in chaos for some time and were pretty well worn down. Tony encouraged us and frequently reminded us that we were going to love the house again when it was finally finished. Alan was assigned to the project and for the next few months we knew that at 8 a.m. we would see him and many of the other workers assigned to the job coming through the front door. As well as Alan, there was Steve, Ryan and many, many others who contributed long hours of labour to our reconstructed house. To work in a small house with the retired residents on site and underfoot most of the time requires extraordinary skills beyond those normally found. We were amazed at the sensitivity, good humour and willingness to keep us updated and involved in the ongoing decision making. Alan, who was on the job from the beginning to the very end, went way beyond what could possibly be expected from anyone who wasn't a member of our family. As the house took shape again it was really miraculous to see something so beautiful come out of such a disaster. Over the months, many sub trades were also involved who were organized by Burke's. Everything was done to the highest specifications.

We do love the house now that it’s finished. We feel very lucky to have had Burke's on our side all the way.

  Linda Cameron & Adrian d’Angelo

 

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March 26, 2009

Hi Bill,

I just wanted to let you know how impressed we, Sabrina and Carol, were with Burkes Restoration. They were timely, professional and did an excellent job of taking care of our house from time of flood emergency cleanup to completion of all repairs that were required due to the flood.

We highly recommend Burkes Restoration to anyone and infact have recommended Burkes to friends of ours. Recently, friends, of ours, experienced a flood and experienced many problems with their Insurance Company and restoration crew. They went through months of aggravation, unlike the smooth transition we went through.

We would also, like to thank you, Bill, for representing our claim during this entire process. You too, have been professional and timely in regard to responding to my many questions during this entire process.

Sabrina Kern
Carol Le Bel

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February 20, 2009

In May the house attached to me caught on fire and my house had extensive smoke damage. Thank god I had the crew from Burkes there to make this as good of an experience as it could have been. They went above and beyond any expectations I had, from Mark always having the time to talk to me, be it returning my phone calls, updating me on any new developments, and having answers to all of my questions (even the silly ones); Chuck being an amazing "go to" person who worked on my home as if it was his own; Chris who did an amazing job painting my house and Al, who helped bring the restoration to it's end. All in all, I would like to thank ALL of the Burke's crew who helped in restoring my home beautifully. I cannot express my thanks enough to those individuals that worked on my home, for being so kind and really taking the time to do the job right. Companies who work so hard for their clients are hard to find in this day and age, and if needed, I would recommend them to anyone.

Thanks again for a job extremely well done.

Sincerely,
Helen Grinton     

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-----Original Message-----

Sent: February 3, 2009

Subject: Renovation/restoration project

Gary, Clarke and the entire Burke's crew

It has been a almost a year since the completion of our full house renovation and every time I look around the house at the quality of work that was performed by Chad, Ryan and the Burkes crew, I am grateful. From the initial response to our flooding to Clarke's effortless management of an ever growing project that eventually ended up as an entire renovation, it was exceedingly professional. Being very familiar with the renovation process after managing previous home renovations, I was both informed and particular about what I wanted completed. All of you were patient, accomodating and knowledgeable, making the entire project a pleasure. Chad and Ryan, who showed a personal interest in the decisions being made, were so respectful of my family and me throughout the process, constantly aware that we were still living in the house. A year later the workmanship is even more evident. Thank you to all of you for high quality service and workmanship. It was truly a pleasure.

Best regards,

Claire Goodman

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 Sent: Thursday, January 15, 2009 12:48 PM
To:randy@burkesrestoration.com
Subject: Job Well Done

  To Whom it may concern, we had a basement flood in our home in December and Burke's Restoraton was the contractor who helped us with the issues caused by the flood from a faulty water heater. Randy Broadworth came the same day to assess the situation and helped empty and repack the some of the many boxes we had stored downstairs. Several of the boxes contained a Barbie Doll Collection which my daughter has been collecting since she was 7 years old. She is and adult now and is ready to sell them to a collector so of course we were very worried about them being in wet cartons.

  Randy Broadworth, Barry Crowder and Garry Selman worked tirelessly until late in the evening to make sure all the wet cartons were removed from the house as well as the wet carpets and underpad. They also employed a contractor to install a new water heater as this is what caused the water damage in the first place. I do not know who that company was the the two men were also very quick to install the heater and the younger gentleman went beyond the call of duty to clean up and open the drain which was plugged with dust that poured into it with the water from under the furnace and old water heater. Another gentleman names Steve L. was also very kind, helpful and courteous. Each job was done quickly and without any distress to us during the time it took for each job done. We spoke with each of them as they finished their part of the clean up and thanked them for their help and prompt service.

  We believe that Contractors like these guys deserve to hear that they are not only appreciated but valuable in todays society where everyone is in such a hurry to do a poor job so they can quickly leave the site they are working on. There were others who helped us through this 3 week dilema and I am not sure of all their names but please be advised that we are very, very pleased with the services your restoration company provided and would not hesitate to refer to to our friends in future. Thanks again for taking the time to hire contractors who are diligent and proud of the work they do. We really appreciated all of them and hope that is some way, you can let them know we wrote in to compliment them.   Thanks, Linda and Mike Scanlan  

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From: Peter and Beth Wukasch

Sent: Thursday, January 15, 2009 1:53 PM
To: mark@burkesrestoration.com
Subject: work done on our house

Dear Mark, It has been a pleasure to deal with  all of the people from your company that we have encountered while our house was being restored.Al Collao and Mark Weiland were most professional and pleasant while they were in my home and I recommend them highly.The work is beautifully done. They were courteous and kind when I was not feeling well and they continued the work quietly. We have also enjoyed working with you and we thank you for your kindness and helpfulness as well.Thanks so much for a job done with absolute excellence! Warmly, Elizabeth and Peter Wukasch

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December 8, 2008

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November 24, 2008

Burke's Restoration Inc.

17817 Leslie Street , Unit #21

Newmarket, ON

L3Y 8C6

 

 

Attention:  Mr. Gary Burke

 

Dear Mr. Burke,

 

This letter is in appreciation on behalf of my family to thank you and your hardworking crew for the fantastic job in restoring our house caused by water damage.  It's been 3 months now since we've moved back in to our newly restored house and we are very happy and satisfied with the result.

 

Our special thanks to Simon Mendlowicz, who assisted us to put everything together from investigation, estimating the damage, dealing with the insurance company, putting the right crew and so on.  I would say, Simon did an excellent job as he keeps the interest of those he serves as his top priority!  Of course, our heartfelt thanks especially to Mike DiMartino.  Mike is a truly remarkable man because he did awesome job in restoring our house.  The quality of his craftsmanship, professionalism, his dedication to the job put every detail in our house into perfection.  Also, please extend our thanks to the other crew who have helped in the restoration; Frank Petrozzielli, Ben Meyer, Dwayne, Al and others.  These guys did an excellent job as well.

 

Once again, thank you very much for the job well done. Your reputation for doing a good job is something you should feel proud of.  I would highly recommend Burke's Restoration to anyone.

 

Sincerely,     

 

Beth Fernando & Family

Etobicoke, Ontario

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Sent: Monday, November 17, 2008 7:22 AM
To: tonypatania@rogers.com
Subject: Glen and Ryan

 

Hi Tony,   I just wanted to tell you that Glen and Ryan did an excellent job on the restoration of our house.   They were professional and worked hard.  I hardly ever saw them stop for lunch.  They worked the whole day through.  Plus they were very nice.   You have two really great workers working for you.   Everything was done great.  I would turn around for one second and things were done.  The painting was great, the drywall was great.  The ceiling as well.  The workmanship  was great.   They were great with my kids as well.   My whole experience with Burke's has been fantastic.   Thanks again, Jill and Frank Caruana

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Sent: November 11, 2008 7:59 PM
To: Clarke Burke
Subject: 173 Queens Avenue
Clarke,
 
I wanted to touch base with you about the progress of the house.  We know that you and your team are working hard to finish the house by Christmas, but want to let you know that we’ve made plans to spend the holidays at our daughters’ homes.  Even if the house is completed by the holidays, it will be too much for Deedee and I to settle in and prepare everything for Christmas.  
 
We do, however, want to comment on your crew and their workmanship.  We’re pleased to see how well things are coming along.  We recognize the quality of the materials being used in the house as well as the professionalism and skill of Andrew and his crew, especially with the unforeseen extra work they’ve had to overcome.
 
In the last few weeks we’ve really seen things come together and we’re excited about the whole process as it comes to an end.
 
We couldn’t have asked to be in better hands as our family has dealt with this upheaval and loss.  It’s a great relief to know our home will be coming back to us better than we’ve ever had it.
 
 
Thanks,
Paul

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Sent: Thursday, October 02, 2008 1:24 PM
To: Vandriel, John
Cc: Mark Komar
Subject: RE: Claim #3491743

Date: Thu, 7 Aug 2008 10:50:05 -0400
From: Doug.McCaslin

To: garyfockler@rogers.com
Subject: Restoration at 457 Royal York Yard.
Good Morning Gary
 
I thought I'd send a quick note regarding your employee Tim Messenger.  Over the last several months Tim has been Burke Restorations' lead on our repairs. The process has not been an easy one but Tim's personality, professionalism and knowledge during your kitchen restoration made the project a success.  Due to the nature of having improper installation of the original granite counter top, the removal resulted in unexpected damage to the cabinets.  Having Tim there to evaluate and respond to this situation, the cabinets were repaired on site allowing the granite supplier to install the new counter top.  With out this problem being solved immediately it would have forced the granite supplier to return at his next available opportunity, 3 week wait.  Having a make shift kitchen at the time, I was greatly relieved to have a finished project.   

Employees like Tim are hard to find and such dedication to customer service should be recognized.

Doug

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July 12, 2008

Dear Gary,

 

            I feel compelled to compose this brief letter of gratitude for the excellent work you and your employees have done at home. I am extremely appreciative of the efficiency, reliability, and professional conduct demonstrated by Burke Restoration and General Contracting throughout the entire duration of our contractual relationship.

 

            The underpinning and reconstruction of the shared wall at these properties was a particularly stressful and emotional time for me, and I would like to graciously acknowledge the patient understanding that your business has extended to me. You made yourself accessible when I needed to discuss the work being done, and have handled my occasionally distraught demeanour extraordinarily well. You exude a sense of professionalism that I believe is an increasingly rare trait in your industry and I would feel very comfortable recommending your services in the future.

 

            Thank you once again for a fantastic job.

 

Sincerely,

Michael Ebejer

 

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Burke’s Restoration,

 

May 2, 2008.      

 

Dear Gary Burke,

 

We returned to our home one month ago (April 2, 2008) after living at the Newmarket Inn, due to a fire in our home which occurred November 12, 2007.

 

We are pleased to be in our home again and delighted with the meticulous work completed by your workers Greg and Doug. Thank you!

 

Many thanks also to the clean-up crews managed by Sandra and Al. Your help has been greatly appreciated.

 

From day one, when you and your staff began to rebuild our home you have been very considerate of this trauma in our lives. Gary said to us, “I will take care of your home as though it were my own.” You did just that!

 

Sincerely yours,

Joyce and Bill

Newmarket, Ontario

60U084203

 

 

 

 

 

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Mr. Gary Burke

Burke’s Restoration Inc. 17817 Leslie Street, Unit #21
Newmarket, ON L3Y 8C6

April 23, 2008  

Dear Gary,

  Happy new year to you and your staff at Burke’s. We were pleased to be home for Christmas 2007, and this is largely due to the excellent work done by Burke’s last year. Thanks so much for working with us through all stages of rebuilding our home after the fire, and for providing an honest and accurate timeline. There were no real surprises, and that in itself was a pleasant surprise.

  We appreciate the attention that was paid to our restoration, starting with your first visit on the evening of the fire that damaged our entire home, from attic to basement. Your words of encouragement and support were appreciated at a time that was both shocking and frightening for our family.

  From that time on, we felt comfortable with the teams from Burke’s as they worked in our home. All were, without exception, reliable and professional, and their first-rate skills are evident in the final result – we are very happy to be back in our ‘new’ home.

  Please give our thanks to Sandra and others in the ‘pack-out’ crew, who were always respectful of our belongings, and handled their job (and us) with care and thoughtfulness.

  Through months of reconstruction, our site foreman Serge provided exceptional work, craftsmanship and attention to detail. Under his management, we were always kept informed as to progress on the job, and all concerns were quickly dealt with and fully explained. We never doubted that the reconstruction of our house was in good hands, and we cannot emphasize enough how important this relief was to us during a stressful time. Pass our sincere thanks along to Serge and Allan, and commend them on their fine work and sound advice.

  We feel fortunate that we had Burke’s on our side during a challenging time, and would not hesitate to recommend your team to others. All the best to you in 2008 and keep up your good work.

Sincerely,

Janice and Erik Bennink

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Burke’s Restoration Inc.

Mr. Gary Burke                                                                                            March 22, 2008

17817 Leslie St. Unit 21

Newmarket , On

L3Y 8C6

 

 

            Gary , per our conversation yesterday – I just wanted to confirm in writing how delighted Dave and I were with the work performed by your company to repair and ‘restore’ our basement after the flooding we had in April 2007.

 

Your ‘crew’ did a fabulous job with the basement repair work – we truly cannot tell the difference between the damaged and repaired areas. The quality of the workmanship (which is actually a bit better than the original) was great, the colour matching is perfect and the overall condition of the carpets and baseboards which were cleaned and repaired during the process was excellent.

 

I would also like to add that they did a great job tidying the area at the end of each day – after having had similar work done in the past I can’t tell you how important this was to us and to once again emphasize how professional and considerate the team was.

 

We would be more than happy to recommend your company at any time and should we ever need any general contracting ourselves we will be in touch – we will also certainly recommend you to anyone who asks!

 

Thank you again!

 

Betty and Dave

Newmarket, Ontario     

 

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Mr. G Burke

Burke’s Restoration

17817 Leslie St. Unit 21

Newmarket On L3Y 8C6

 

  March 13, 2008

   

Dear Gary

 

Please find enclosed my cheque in respect of the invoice. May I take this opportunity to thank you for such swift and attentive service. I appreciate that this was not a major job, but was very grateful for the help and advice you provided. I note also that you have only made a token charge, which I very much appreciate.

 

I would have no hesitation in recommending your services, and have copied York Fire so that they may see the fine service your company provides.

 

Kind regards,

 

Yours sincerely,

 

Andrew

Lake Shore Blvd. East

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To: Burke’s Restoration Inc.                                                     Jan 2008

17817 Leslie St. Unit 21

Newmarket , Ont. L3Y 8C6

 

Attention Tony Patania:

c.c. Gary Burke

 

            Hey Tony… I just wanted to send a quick note to thank-you for all your work over the past 7 months!!! The day I came home in October 2007 to find out I had a flood was probably one of the worst times I have had in my home! Within an hour of calling my insurance you had your team there to remediate any damage that could be taken care of. I couldn’t believe it. 1 HOUR… Once you got there you took control, walked me through my basement and made me aware of everything that you could see and that would need to be done. You were up front, honest and too the point! Not to mention clean-up was done, dehumidifiers were brought in and a negative air fan. You also told me not to worry and that everything would be taken care of.

            After the initial clean-up and walk through was done it was in the adjustor’s/insurance hands to advise. This took over 1 month to iron out as my insurance company had another restoration company come and quote on the same job. During this time you kept in contact with me, told me what was going on and never kept me out of the loop. You were helping Lisa and I through a very tough time!

            Well it turned out that the other company was chosen over Burke’s, well I didn’t approve and asked to go over the quote with the other company. Well it turned out that this company did not quote what was supposed to be done…i.e. sub floor, drywall, plumbing etc. After I went through this with the adjustor and other company I found this all out and advised that I was concerned! Therefore the adjustor asked that this company re-quote on the job according to building code. Well I’m glad I did that because now the 2 quotes were in line and the choice was now mine to be made…I CHOOSE BURKES!!!

And I’m glad I did! The work Chad and Jim did on our basement is fabulous!! I can’t even put it into words. Every little detail was taken care of. Chad was always there to answer my questions… and if he wasn’t able too Tony would take care of it. Everyone who I dealt with at Burke’s was great and I hope I never have to go through this again but if it does I will be calling your company!

            Thanks again for everything Tony and team! If anyone ever has a doubt about using your company…send them my way!!

                                                                                                Cheers,

                                                                                                Oliver & Lisa

 

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Burkes’ Restoration                                                                                          Jan 12, 2008

Attn: Gary Burke

 

Dear Sir,

 

 

            I just wanted to let you know how pleased I am with the water damage repairs done by your firm. Your workmen were prompt, pleasant and efficient, especially Stephan who gets an A+.

 

 

 

 

                                                                                    Sincerely,

 

Georgina   F.

 

Aurora, Ont.

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Jan 15, 2008

c. c. Patrick Howard
York Fire & Casualty

To: Burke’s Restoration Inc.
17817 Leslie St. Unit 21
Newmarket, Ont. L3Y 8C6

Attention Gary Burke:

     This is just a little note to say how pleased I am with the house, just wanted to say how grateful we are for everything you have done for us. Gary, you said you would have me in for Christmas, and you did! I’m so grateful to you. I had a nice Christmas thanks to you, Greg, and the rest of your staff.

     Greg was very helpful and professional. He would consult us on different things and I would ask for his opinion on certain things. He and his helpers were extremely helpful. Greg took exceptional pride in his work. It speaks volumes for Burke’s Restoration. You should be proud of them. If this is any indication of what your company is about, I would not hesitate to recommend you to others.

     Since that day in September, Burke’s was working efficiently with York Fire & Casualty Insurance adjuster Patrick Howard. We want to express our gratitude to York Fire & Casualty for the thoughtful and helpful manner in which we have been treated. They have knowledgeable and caring agents and claims people. We personally want to recognize Greg, Site Manager for a great job done in restoring my house. His workmanship was first class. He took genuine interest in our concerns, a job well done.

     Gary you are one of a kind. You were there for my husband and I on a personal level. I’m very grateful to you for everything you have done. Thanks again.

       Sincerely,
       Caroline Kitchener

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March 29, 2007

This little note is to advise Burke’s Restoration of the outstanding job they did at my house, in Barrie. I would like to commend Tony for his professionalism and efficient manner. I called one day to Personal Insurance and the next day Tony called us and came to my home and advised us what was going to happen and when. Then Gerry from Irvine carpet got involved and he was excellent too. The workmanship that your company does is par excellence.

     Thank you Dwayne for your excellent work – you are a credit to the company. You are a dedicated employee who was a pleasure to have in my home.

Thank you Burke’s.

     Mrs. Cyr

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Feb. 22, 2007

Burke’s Restoration Inc.
17817 Leslie St., Unit 21
Newmarket, Ontario
L3Y 8C6

Dear Gary,

       My wife and I are very pleased with the work your team of guys has produced in our house.  When you first came to do the estimate for the water damage to our family room and upstairs bedroom, you mentioned that you treat every job as if it was your own house.  This attitude is very well reflected in the efforts of the men you have working for you.

       You were extremely kind in adjusting your schedules to have the guys start the work as soon as the insurance company approved the claim so that at least our family room was livable for Christmas.  Also, when we had a family death, your guys were flexible to give us time to cope.  When the crunch time came to get the family room finished before Christmas, Allen Derr put in extra hours and on the Friday, you brought in an extra painter and two men to install the hardwood floor.

       Allen Derr, who did the majority of the work on our house, is an extremely conscientious, meticulous and hard-working individual.  He is a credit to your company, as are the others who applied their skills to our restoration including Glen, Rob, Joseph, Brent, Brad, Billy and Tim.  All the guys were very neat and tidy, using drop cloths wherever needed and always cleaning up at the end of the day.

       My wife and I want to thank you and your men for your great work.  Our house is looking better than ever.  We would gladly recommend Burke’s Restoration Inc. to anyone.

Yours truly,

Gary and Ann Scott

Bolton, Ontario

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Jan.8, 2007

To Whom It May Concern:

       In July of 2006, we experienced a tragedy in our home. In our main floor laundry room, the water hoses from the washing machine burst and flooded our laundry room and most of our finished basement, which was our pride and joy.

       On the advice of a family friend, we called Burke’s Restoration for help. Within a day, the owner of the company, Gary Burke was over to our house, had large drying machines brought into our basement and the clean up began. Gary dealt with the insurance company in the most professional manner, and his work crew was at the house with haste and competency. Each member of the crew, from carpet layer, to painter, to hard wood floor installers, to electricians, were courteous, were respectful of our house, and were quick to get their job done. As Gary said to me, “we treat your house as our house.” At the end of the project, our basement looked better than before.

       We couldn’t have been more satisfied with the work done or with the manner with which each person dealt with us. We will highly recommend Burke’s Restoration to anyone who needs renovations or has a tragedy in their house.

With our thanks and appreciation,
Garry and Connie Marsh

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From: Paglino, Julie (Cardinal Carter Academy)

Sent: Friday, December 17, 2006 8:09 AM
To: gary@burkesrestoration.com
Subject: Work done at 70 Monsheen - Thanks!!

Dear Gary,

My husband and I are sending you this e-mail to thank you and your team at Burke's Restoration.   We are extremely satisfied with the Premium Service Program Plan offered at All State Farm Insurance.  I am very pleased with the job that was done in my house. The minute I called State Farm to notify them of the damage done to my roof and the interior of my house, your employee arrived promptly at our house to do emergency work on the roof.  Since then, your employees showed extreme dedication in getting the job done.  We felt very comfortable having your employees in our house when fixing the roof, walls, and of course our wooden floors as they were very kind, honest and caring.  Once again, the job was done with hard effort and work.  We are very happy with the outcome of the job as everything looks amazing!

Your hard work and dedication is greatly appreciated,

Sincerely,

Phil and Julie Paglino
70 Monsheen Drive

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From:Alfie Di Pasquale
Sent: February 1, 2007 6:29 AM
To:davewood@burkesrestoration.com
Subject: Repairman Allan

Mr. Wood,

I wanted to take a moment to compliment your employee,  Allan , for the fine work that he has been doing in my home. He has been completing some ceiling work.  I can't tell where the existing ceiling ends and his work begins - his transition work is so well done. His drywalling and painting skills exceed any expectations that I originally had before the job began. Allan has also taken care to clean right up after himself; he barely leaves a trace. Thanks so much for the repair work that your employee has completed in my home. Your name was supplied to us through our insurance.  If we have future needs for renovation and restoration, we certainly know we can rely on your company and its employees.

-Alfie Di Pasquale

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-----Original Message-----
From: Dale Andrews
Sent: December 14, 2006 10:02 AM
To: davewood@burkesrestoration.com
Subject: RE: BASEMENT REPAIRS

Dave, everything was completed and my husband and I are extremely pleased with the work your company has done.  Its wonderful.  I would like to add that the men you had working here, Tim and Alan, were very professional and personable.  They arrived on time, listened to my concerns  and made what was a very upsetting time much easier to deal with. 

Thanks again for a job very well done.  Dale.

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From: Jacki Hearn
Sent: Tuesday, July 11, 2006 4:59 PM
To: gary@burkesrestoration.com
Subject: restoration

Hi Gary

Just wanted to let you know how grateful we are for everything you have done for us.  It was great knowing that we didn't have to do anything after we told the insurance company that we would be using you through the premier service plan.

After we came home from holidays and discovered the flood, we had no idea where to begin.  You guys were great, you came in an took over and we hardly even noticed you were there.  Since I work in Toronto and live in Barrie it was great knowing that someone was at the house dealing with everything.  If I had a question the guys were there with the answer and if I needed further assistance you were always very quick to respond to my calls. Your work was top quality as were the materials and I was pleased to receive the five year warranty on your services.

I would not hesitate to call you again or recommend you to a friend.  Thanks for everything.

The Hearns

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From: Dennis Pedersen
Sent: Thursday, August 31, 2006 8:23 AM
To: gary@burkesrestoration.com
Subject] letter about Allen Derr

To Gary Burke,

I would just like to inform you about the superior job that was recently done in my home.
The carpenter, Allen Derr, did a fantastic job from putting up the drywall, painting and molding.
As well when I spoke to him he took the time to explain everything to me. He is a great credit to Burkes Restoration

Dennis Pedersen

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From: carla.rotondo
Sent: July 11, 2006 10:29 AM
To: davewood@burkesrestoration.com
Subject: Fw:  - Anna Rotondo

Hi Dave,

I want to thank you and your team, Alan, Alex , Rob and Doug for a great experience. I know we did not start off well, but the end result was all worth it. My mom and I truly appreciated everyone's dedication to ensure the project would be done on time and most of the workmanship. Please give them a big thank you from the Rotondo family for a job well done!

Dave, it was definitely a great pleasure dealing with you. Thanks again for all your support and efforts!

Take Care

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Thanks for giving us such wonderful guys. Your workers were excellent in their workmanship, everything looks wonderful. Our house even sold the second day of listing. This experience we will never forget.

Many thanks to Stephano, Glen, Al, Pat and all the others for taking care of our stuff and always ready and willing to help us in every way to keep us happy. Thanks for making us feel that it was not a big deal, even though we know how much work there was to be done.

This is for you Gary. I don't know what to say. You are one of a kind. I am not talking about the house. It's about you being there for us on a personal level. Your encouragement, well wishes are greatly appreciated. We are very thankful to you for everything you have done for us.

- G. Singh

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From: Irene Tomalin
Sent: Friday, June 09, 2006 12:45 PM
To: gary@burkesrestoration.com
Cc: tonypatania@rogers.com
Subject: Restoration of our home.

Hello Gary.
Tony just left our home after our final meeting to sign off for the completion of the restoration work you have done to our home.
Thank you for a job well done!
Our home looks fantastic!
You should come by and see it sometime. 
I'm sorry we had some issues over small things as we went along but each time we had a concern,  thank God,  Tony was there for us.
Things have been replaced and done to our liking and we're very grateful.
My husband and I are getting too old to deal with things lightly.  Everything becomes a big deal when you get to our age but in fact,  now that's it's done and over,  we're so very pleased.
We definitely will recommend Burke's Restoration to all who see our home. Thank you again and may Burke's continue to thrive over the years ahead.  

Yours sincerely,
Irene Tomalin  

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-----Original Message-----
From: Jan and Barry Sent: April 28, 2006 10:58 AM
To: davewood@burkesrestoration.com
Subject: Norm & Al... a great job

Hi Dave, Now that all the carpentry & paintwork is done at our house, I wanted to drop you a line letting you know how happy we were with the work that both Norm & Al did for us.  These two are true professionals.  Their work is top qualiry.  They were always on time and often stayed a few minutes late to finish something up. Both of these men were truly helpful in answering questions and I was always treated with pleasnt smiles.  I was impressed to find that they were both nonsmokers and limited their breaks to lunch only.  We were in a state of confusion and panic when our basement flooded.  Burke's has been wonderful in restoring our home to us in a timely fashion while maintaining an exceptionally high level of workmanship.  It is obvious to us that Burke's employees take pride in their work and we would not hesitate to recommend Burke's to all our friends and family.

Thank you very much,
Jan Crowder